Official Terms & Policies

Refund and Cancellation Policy

Last Updated: October 28, 2026
Coregenic Softwares Private Limited

At Coregenic Softwares, we are committed to providing reliable software development, IT solutions, and digital services to our clients. This Refund and Cancellation Policy outlines the terms and conditions applicable to refunds, cancellations, and payments for our services. By purchasing or engaging our services, you agree to the terms described in this policy.

1

Services Covered

This policy applies to all services provided by Coregenic Softwares, including but not limited to:

Website and web application development
Mobile application development
Custom software development
ERP and CRM solutions
SaaS product development
UI/UX design services
Digital marketing and SEO services
Software maintenance and technical support
IT consulting and automation services
2

Refund Policy

Due to the customized nature of software development and digital services, payments made for services that have already commenced are generally non-refundable.

Refunds may be considered under the following circumstances:

A duplicate payment has been made for the same service.
An incorrect payment amount has been charged due to a billing error.
Coregenic Softwares is unable to commence the agreed project due to circumstances within its control.
A refund has been mutually agreed upon in writing between the client and Coregenic Softwares.
Deduction notice: Any approved refund may be subject to deductions for work completed, resources utilized, third-party expenses, or other agreed charges, where applicable.
3

Cancellation Policy

Clients may request cancellation of a project or service by contacting Coregenic Softwares through its official communication channels. Cancellation terms are as follows:

Before project commencement

Eligible for review

Cancellation requests may be considered for a refund, subject to applicable administrative charges and non-recoverable expenses.

After project commencement

Non-refundable work

Payments for work completed, development activities performed, and resources allocated are generally non-refundable.

After project delivery

Final acceptance

Once the final deliverables have been provided or accepted, cancellation and refund requests will generally not be accepted.

Subscription services

Cycle terms apply

Clients may cancel their subscriptions according to the applicable subscription terms to avoid future renewals.

4

Project-Based Payments

For custom software development and other project-based services:

  • Payments may be collected in advance or through milestone-based installments.
  • Advance payments are used to initiate the project and allocate resources.
  • Payments for completed and approved milestones are non-refundable.
  • In the event of project cancellation, the client may be responsible for payment of work completed and expenses incurred up to the cancellation date.
Any refund or settlement for an unfinished project will be determined based on the applicable project agreement and the work completed.
5

Subscription and Recurring Services

For SaaS products, software subscriptions, hosting, maintenance, and other recurring services:

Billing Cycles

Subscription fees are generally non-refundable once the billing period has commenced. Clients may cancel subscriptions to prevent future billing.

Cancellation Effective Date

Cancellation will generally take effect at the end of the current billing cycle. No refund will be provided for unused subscription periods unless otherwise specified or required by applicable law.

6

Third-Party Services

Certain services may require third-party purchases, including:

Domain registrationsWeb hosting and cloud servicesSoftware licensesAPI subscriptionsPremium plugins and integrationsPayment gateway services
These services are subject to the respective third-party provider’s refund and cancellation policies. Coregenic Softwares is not responsible for refunds that are prohibited by third-party providers.
7

Refund Processing

If a refund request is approved:

Original Method

The refund will be processed through the original payment method wherever possible.

7–10 Business Days

Refunds are generally initiated within 7–10 business days after formal approval.

Bank Timeline

The actual time taken for the refund to reflect may vary depending on the bank or payment provider.

8

Project Delays and Scope Changes

Project timelines may be affected by client feedback, changes in requirements, delayed payments, third-party dependencies, or unforeseen technical circumstances.

Such delays do not automatically qualify the client for a refund.

Any changes to project scope, timelines, or payment terms will be handled in accordance with the applicable project agreement.

9

How to Request a Refund or Cancellation

To submit a refund or cancellation request, please contact Coregenic Softwares through the official email address provided on our website.

Please include the following information in your request:

  • Full name or company name
  • Project or service name
  • Payment transaction ID
  • Date of payment
  • Reason for refund or cancellation

All requests will be reviewed individually, and the client will be informed of the outcome.

10

Policy Updates

Coregenic Softwares reserves the right to update or modify this Refund and Cancellation Policy at any time.

Any changes will be published on our website and will become effective from the date of publication, subject to applicable law and existing contractual obligations.

11

Contact Information

For any questions or concerns regarding this Refund and Cancellation Policy, please contact us through our official website or customer support email:

Coregenic Softwares Private Limited

Email Us
support@coregenicsoftwares.com
Official Website
coregenicsoftwares.com
Phone Support
+1 202 773-8670

We appreciate your trust in Coregenic Softwares and remain committed to delivering quality software development and technology solutions.